Diario di un consulente • Passodue

The 10 mistakes to avoid in the After-Sales service

How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.

28/03/2022

Business in Love

Doing business with heart: moving from words to deeds in business ethics

Business ethics. In this article we would like to provide you with a compact vademecum for doing business with heart.

28/02/2022

Best of ethical communication

The art of asking questions: how to talk less and listen more

The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.

31/01/2022

Time management

2022: time to change your pace and not (necessarily) your goals

The temporal dimension of success is really underestimated and for this reason in our first article of 2022 we want to suggest how to give new rhythm to old goals.

17/01/2022

Human skills

Why business will be showcasing its feminine side in 2022

This is an article about the feminine side within companies and about the strategic role that, without doubt, it will play in 2022.

15/12/2021

Guest posts

The 5 points of branding

I want to share with you the 5 points of reflection that I use before starting any branding activity.

06/12/2021

Sales Ethics

Magic words to sell

There are no magic formulas or infallible spells to sell. But it is necessary to activate a change - even a small one - in one's daily actions.

15/11/2021

Best of sales calls

Business phone calls: 10 mistakes to avoid

We have created a simple vademecum providing guidance on business phone calls, which includes a set of guidelines to avoid mistakes on the phone.

18/10/2021

Best of commercial management

Internationalization-related stress: tips for selling abroad

As a result of the crisis amongst companies, the desire for internationalization has increased. There are some precautions you should consider when approaching a foreign market.

20/09/2021

Human skills

Back to freedom

What does being free within ourselves really mean and how can we reach this state? Is there a way to achieve freedom? We think there is, and we are going to explain it in 3 steps.

30/08/2021