Listening to and interpreting body language to understand yourself and others.
Discover how to interpret body language to improve communication, read emotions and develop empathy.
We all make excuses. How do you manage them?
We’re talking about finding excuses, those tiny justifications that we tell ourselves and others to get out of a tight spot. At times they are crude, while others are more sophisticated, but one thing’s for sure: no one likes hearing them, and we always have one on hand in our toolbox, whether we like it or not.
So, what’s the right attitude to have towards excuses? Let’s explore the topic together.
From reactive to proactive: how to approach our customers (and our life)
What’s the best attitude to have with your customers to immediately ensure a positive first impression and maintain a good and long-lasting relationship? We believe it all comes down to proactive behaviour, as opposed to reactive behaviour. So, let’s try to understand more and delve deeper into this vital concept.
Magic words to sell
There are no magic formulas or infallible spells to sell. But it is necessary to activate a change – even a small one – in one’s daily actions.
The Enneagram in Business
Differently from the past, nowadays we have the possibility of “wearing” a job that fits perfectly with our true nature. But how can I succeed in my job? I cannot answer this question unless I know myself better. In this article Luca Giorgetti explains how thanks to the enneagram
A short journey in search of communication responsibilities
In a conversation, are we sure that we can ‘delegate’ the success of the information exchange to the person on the other side of the conversation? Let us try to think together about the issue of responsibility in communication.
Empathy: what it is and how to develop it
In the world of business we are increasingly hearing about empathy: communicating empathically, making products and services empathic, being empathic with customers and so on. But what does empathy really mean, and how can we develop it in a professional context?
Yeast relates to cakes as words relate to messages – The power of words
Why dedicate an article to words? Because they have a very important specific weight. This becomes even more true when the objective of our communication is sales and it is necessary to convey trust, security and enthusiasm to our potential customer.
I regret your company did not pass the interview
What should you be observing and assessing during an interview? How to be effective and consistent with your goals when applying for a job.