What role does the information exchanged through our bodies play in our interactions? We will find out together in this article.
Strategy and tactics are not two opposing concepts, they must complement each other and be used with discernment, being careful to choose when to rely on one or the other to achieve maximum benefit. In the next few lines we will discover how to make them work in sinergy.
It is essential to provide tools that help consumers and companies discuss the real needs involved, in the interest of both parties. Indeed, there is nothing better than a satisfied customer and a company that has been able to understand him/her thoroughly and to accurately intercept his/her requests. Therefore, follow us in the analysis of the choosing process.
How do you start working on your sales training? By analyzing the negotiations in which you have been involved, especially those which haven’t been particularly brilliant.
In this article we will introduce you to methods and tools to explore the complex world of customer needs in order to unleash their ability to choose and guide them towards maximum satisfaction.
In this article we talk about Up-selling and Cross-selling: two of the most powerful tools to increase sales results. Let’s learn more about them.
How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.
Business ethics. In this article we would like to provide you with a compact vademecum for doing business with heart.
The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.