Best of ... Ethical Communication
Communication is the basis of all relationships, and therefore of all the activities within the company. In order to negotiate effectively, manage a team, attract and engage customers, you need to be skillful communicators.
If it’s true that everything communicates, including silences, then in view of developing an ethical business it is essential that every act of communication is intended as an exchange of value.
We have dedicated this collection of articles to the training of competences and of communication and listening skills.
It includes techniques and tips to improve your style and your effectiveness. Better communication skills will change your work and your life in a surprising way.
Yeast relates to cakes as words relate to messages – The power of words
27/01/2020
Why dedicate an article to words? Because they have a very important specific weight. This becomes even more true when the objective of our communication is sales and it is necessary to convey trust, security and enthusiasm to our potential customer.
Empathy: what it is and how to develop it
16/11/2020
In the world of business we are increasingly hearing about empathy: communicating empathically, making products and services empathic, being empathic with customers and so on. But what does empathy really mean, and how can we develop it in a professional context?
A short journey in search of communication responsibilities
01/03/2021
In a conversation, are we sure that we can 'delegate' the success of the information exchange to the person on the other side of the conversation? Let us try to think together about the issue of responsibility in communication.
Magic words to sell
15/11/2021
There are no magic formulas or infallible spells to sell. But it is necessary to activate a change - even a small one - in one's daily actions.
The art of asking questions: how to talk less and listen more
31/01/2022
The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.
The importance of feedback in interpersonal communication
22/05/2023
At times, it's really difficult to understand each other because we forget to pay attention to what really happens in a communicative exchange.
From reactive to proactive: how to approach our customers (and our life)
25/03/2024
What’s the best attitude to have with your customers to immediately ensure a positive first impression and maintain a good and long-lasting relationship? We believe it all comes down to proactive behaviour, as opposed to reactive behaviour. So, let’s try to understand more and delve deeper into this vital concept.
Has this been useful?
If you would like to know more, please contact us
for questions or further information.