Professional abilities Archives • Page 4 of 8 • Passodue

Live Chat Customer Service

Live chats represent one of the cheapest and most powerful instruments to make direct contact with customers, and for this reason companies whose main focus is on customer service have introduced them among their channels. But are we sufficiently prepared to deal with this kind of tool?

23/04/2019

Best of job interviews

Tips for a successful job interview

When I interview potential employees I like to ask lots of questions. Here is a list of my favourite ones, and some tips on how to answer. They are very common job interview questions so I suggest you consider how to answer beforehand.

25/02/2019

Best of commercial management

How to write effective quotations with the customer as protagonist

A well written quote, attached to an effective email, is a great help to our business success. Let's learn to write it together.

26/11/2018

Professional abilities

Business evolution: we do not live on profit alone

How to analyze business evolution, grow our organizations and promote professional activities following the Maslow's Pyramid.

05/11/2018

Professional abilities

B for Benefits

What is the difference between a boring seller and a brilliant seller? What are the advantages, how to use them and make them explicit?

15/10/2018

Professional abilities

Give shape to your projects: tips for a creative Business Plan

The beginning of September is a good time to give shape to your projects. What better opportunity for drafting a business plan? There are various ways to create a business plan: some are highly technical, other most modern and innovative. Here you can find some tips to realize a creative Business Plan.

24/09/2018

Best of job interviews

The selection interview: searching for gold

A series of tips for conducting a selection interview in an effective and ethical manner and revealing the candidates’ hidden gifts.

03/09/2018

Professional abilities

Do you opt for spontaneity or strategy? We choose greater awareness

di Alberto Aleo If you have ever attended a class on communication techniques or effective negotiation, you will know that at some point someone always raises a hand and says "Excuse me, but what about being spontaneous?". This normally prompts a…

23/07/2018

Professional abilities

Do you think it, or do you know it? The data analysis underlying marketing choices

di Alberto Aleo In our experience as consultants we see many companies operating in many different sectors, but despite this great variety, most of them suffer from the same recurring problem: a lack of data analysis to support strategic and…

02/07/2018

Professional abilities

Exploring marketing: what is SWOT analysis and how can it be useful?

by Alberto Aleo SWOT stands for Strengths, Weaknesses, Opportunities, and Threats and traditionally identifies a strategic formulation (very fashionable among managers who are ‘in-the-know’) aimed at summarizing the characteristics of the company and the market in which it operates. The…

21/05/2018