relationship Archives • Passodue

We all make excuses. How do you manage them?

We’re talking about finding excuses, those tiny justifications that we tell ourselves and others to get out of a tight spot. At times they are crude, while others are more sophisticated, but one thing’s for sure: no one likes hearing them, and we always have one on hand in our toolbox, whether we like it or not. So, what’s the right attitude to have towards excuses? Let’s explore the topic together.

17/06/2024

Human skills

From reactive to proactive: how to approach our customers (and our life)

What’s the best attitude to have with your customers to immediately ensure a positive first impression and maintain a good and long-lasting relationship? We believe it all comes down to proactive behaviour, as opposed to reactive behaviour. So, let’s try to understand more and delve deeper into this vital concept.

25/03/2024

Best of commercial management

How to measure ethics in sales through the sales force rewarding system

Companies, and sales managers in particular, commonly believe that ethics is simply a burden that hinders the achievement of results. Let’s try to understand if this is really the case and what entrepreneurs and managers can do to help their collaborators achieve better results while playing fair.

26/02/2024

Human skills

Diversity as a value

One of the words that is trending in the corporate world is diversity. How can we then turn diversity into a value to be claimed and integrated into the workplace?

17/07/2023

Human skills

Teamwork: when unity really is strength

What's the difference between group and team? Let’s have a look at the three cornerstones that turn a “simple” group into a real team.

19/06/2023

Best of ethical communication

The importance of feedback in interpersonal communication

At times, it's really difficult to understand each other because we forget to pay attention to what really happens in a communicative exchange.

22/05/2023

Professional abilities

10 Mistakes to Avoid When Talking About Price

Evaluating and displaying price correctly stems from our psyche, our core values, our beliefs, and our self-esteem. Join us, therefore, in this series of tips to help you evolve.

21/11/2022

Best of ethical leadership

Phenomenology of the boss: leadership as seen by the collaborator

What if we try to look at different types of leaders and team management techniques through the eyes of employees? What do employees expect from a real leader?

24/10/2022

Customer Care

The 10 mistakes to avoid in the After-Sales service

How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.

28/03/2022

Professional abilities

The art of asking questions: how to talk less and listen more

The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.

31/01/2022