communication Archives • Passodue

Problem Solving and Customer Care: what to do when a customer has a problem

The way problems are solved has a direct impact on customer satisfaction, which in turn affects the reputation and the success of the business. Considering everything boils down to problem solving, let’s try to understand what it is and how we can improve our attitude towards it.

15/07/2024

Human skills

We all make excuses. How do you manage them?

We’re talking about finding excuses, those tiny justifications that we tell ourselves and others to get out of a tight spot. At times they are crude, while others are more sophisticated, but one thing’s for sure: no one likes hearing them, and we always have one on hand in our toolbox, whether we like it or not. So, what’s the right attitude to have towards excuses? Let’s explore the topic together.

17/06/2024

Sales Ethics

The charm of ethics: from fashion to real change factor

For some time now, advertisements, company mission statements, and marketing and communication strategies in general are going through a process of “whitewashing” and are focusing on spreading an “ethical” message. Therefore, here is our opinion on the increasingly common trend of adding the word “ethical” to business.

29/01/2024

Human skills

How to deal with stress and anxiety

I’m the one in charge, not my mind, a marvelous machine that instead of being the undisputed tyrant, can actually be my friend.

13/11/2023

Human skills

How to handle an angry client

In the pages of our “diary”, we have often stressed how important it is to maintain a good relationship with clients over time. Here is some advice on how to handle an angry client.

23/10/2023

Human skills

Diversity as a value

One of the words that is trending in the corporate world is diversity. How can we then turn diversity into a value to be claimed and integrated into the workplace?

17/07/2023

Best of ethical communication

The importance of feedback in interpersonal communication

At times, it's really difficult to understand each other because we forget to pay attention to what really happens in a communicative exchange.

22/05/2023

Professional abilities

10 Mistakes to Avoid When Talking About Price

Evaluating and displaying price correctly stems from our psyche, our core values, our beliefs, and our self-esteem. Join us, therefore, in this series of tips to help you evolve.

21/11/2022