communication Archives • Passodue

Problem Solving and Customer Care: what to do when a customer has a problem

The way problems are solved has a direct impact on customer satisfaction, which in turn affects the reputation and the success of the business. Considering everything boils down to problem solving, let’s try to understand what it is and how we can improve our attitude towards it.

15/07/2024

Ethical communication

We all make excuses. How do you manage them?

We’re talking about finding excuses, those tiny justifications that we tell ourselves and others to get out of a tight spot. At times they are crude, while others are more sophisticated, but one thing’s for sure: no one likes hearing them, and we always have one on hand in our toolbox, whether we like it or not. So, what’s the right attitude to have towards excuses? Let’s explore the topic together.

17/06/2024

Sales Ethics

The charm of ethics: from fashion to real change factor

For some time now, advertisements, company mission statements, and marketing and communication strategies in general are going through a process of “whitewashing” and are focusing on spreading an “ethical” message. Therefore, here is our opinion on the increasingly common trend of adding the word “ethical” to business.

29/01/2024

Customer Care

How to handle an angry client

In the pages of our “diary”, we have often stressed how important it is to maintain a good relationship with clients over time. Here is some advice on how to handle an angry client.

23/10/2023

Ethical leadership

Diversity as a value

One of the words that is trending in the corporate world is diversity. How can we then turn diversity into a value to be claimed and integrated into the workplace?

17/07/2023

Price

10 Mistakes to Avoid When Talking About Price

Evaluating and displaying price correctly stems from our psyche, our core values, our beliefs, and our self-esteem. Join us, therefore, in this series of tips to help you evolve.

21/11/2022

Human skills

Why business will be showcasing its feminine side in 2022

This is an article about the feminine side within companies and about the strategic role that, without doubt, it will play in 2022.

15/12/2021

Guest posts

The 5 points of branding

I want to share with you the 5 points of reflection that I use before starting any branding activity.

06/12/2021

Ethical communication

A short journey in search of communication responsibilities

In a conversation, are we sure that we can 'delegate' the success of the information exchange to the person on the other side of the conversation? Let us try to think together about the issue of responsibility in communication.

01/03/2021

Effective emails

Writing effective e-mails: the ten mistakes you need to avoid

We all receive and write a growing number of e-mails. This method of communication is really dominant at this point; our in-boxes overflow with messages of all sorts, some important, others eliminated without even being opened. In this article we’re going to concentrate on the mistakes to avoid so as not to end up directly in the trash.

01/02/2021