customers Archives • Passodue

Internationalization-related stress: tips for selling abroad

As a result of the crisis amongst companies, the desire for internationalization has increased. There are some precautions you should consider when approaching a foreign market.

20/09/2021

Best of marketing

Customer Journey : a journey throughout the customer experience

Thanks to a successful customer journey that companies and professionals can create value for their clients, allowing them to fully and personally experience the quality of their offers

09/12/2019

Best of effective emails

Live Chat Customer Service

Live chats represent one of the cheapest and most powerful instruments to make direct contact with customers, and for this reason companies whose main focus is on customer service have introduced them among their channels. But are we sufficiently prepared to deal with this kind of tool?

23/04/2019

Professional abilities

Business evolution: we do not live on profit alone

How to analyze business evolution, grow our organizations and promote professional activities following the Maslow's Pyramid.

05/11/2018

Best of marketing

Segmentation: changing consumers and purchasing choices

We learn to profile our customers in an unconventional way.

30/04/2018

Best of commercial management

Looking for prospects: profiling to understand their value and potential

How to do new business in a "scientific" way.

09/04/2018

Best of price

How to handle requests for a discount in an ethical and effective way

How to handle requests for a discount in an ethical and effective way.

19/03/2018

Professional abilities

When the customer makes the difference: ethical buying

by Alice Alessandri and Alberto Aleo We often talk about ethical buying to refer to choosing items that are sustainable and produced without harming the environment and communities. Actually, a customer’s choices can influence the market not only in terms…

11/12/2017

Customer Care

Managing complaints or “Give me a reason to remain with you!”

by Alice Alessandri Dealing with happy and satisfied customers, those people who make your days enjoyable and your job rewarding, is definitely fulfilling and motivating. - - - However, the difference between a professional and an amateur, lies in their…

13/11/2017

Nightmare Salespeople

Nightmare salespeople: mistakes when receiving customers

By Alberto Aleo and Alice Alessandri This is the start of the series on Nightmare salespeople - it deals with mistakes all salespeople should avoid and is based on our own experiences, as well as tales from readers and friends. In this…

13/02/2017

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