The importance of feedback in interpersonal communication
At times, it's really difficult to understand each other because we forget to pay attention to what really happens in a communicative exchange.
10 Mistakes to Avoid When Talking About Price
Evaluating and displaying price correctly stems from our psyche, our core values, our beliefs, and our self-esteem. Join us, therefore, in this series of tips to help you evolve.
Phenomenology of the boss: leadership as seen by the collaborator
What if we try to look at different types of leaders and team management techniques through the eyes of employees? What do employees expect from a real leader?
The 10 mistakes to avoid in the After-Sales service
How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.
The art of asking questions: how to talk less and listen more
The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.
Why business will be showcasing its feminine side in 2022
This is an article about the feminine side within companies and about the strategic role that, without doubt, it will play in 2022.
Business phone calls: 10 mistakes to avoid
We have created a simple vademecum providing guidance on business phone calls, which includes a set of guidelines to avoid mistakes on the phone.
Tips to recharge our emotional “batteries”
How to recharge the emotional batteries, which are fundamental for working in a company and empathising with the customer, colleagues and collaborators.
Empathy: what it is and how to develop it
In the world of business we are increasingly hearing about empathy: communicating empathically, making products and services empathic, being empathic with customers and so on. But what does empathy really mean, and how can we develop it in a professional context?
Customers as promoters: activating positive word-of-mouth
How can we increase the chances that our clients will speak well of us, therefore contributing to positive word-of-mouth?
We’ll try and give an answer in the next few lines.