Diario di un consulente • Passodue

Live Chat Customer Service

Live chats represent one of the cheapest and most powerful instruments to make direct contact with customers, and for this reason companies whose main focus is on customer service have introduced them among their channels. But are we sufficiently prepared to deal with this kind of tool?

23/04/2019

Sales Ethics

“I sell”, a form of the verb “to listen”

A good salesperson is primarily an excellent listener, someone who knows how to stay quiet, leaving his customer the space to express his/her wishes and only speaking after fully comprehending the needs and desires of his interlocutor.

25/03/2019

Job interviews

Tips for a successful job interview

When I interview potential employees I like to ask lots of questions. Here is a list of my favourite ones, and some tips on how to answer. They are very common job interview questions so I suggest you consider how to answer beforehand.

25/02/2019

Time management

Masters of our own time: finding a balance to best manage our lives

We don’t really think about this too much, but nowadays one of the main skills for managers and professionals is time management, for both personal and team productivity. What is the secret to successful time management?

28/01/2019

Ethical leadership

The vindication of the (true) outsiders

Who are the (real) outsiders? We are wary of imitations and learn to recognize them through their ability to lead others, to give, to generate culture and paying close attention to gestures and words.

14/01/2019

Human skills

The most beautiful gift you have ever received

What exactly is this emotional bond that we establish with some objects and what characteristics do they have that produces it? Try to remember the presents you have received which have, in some way, left a mark in your life. When you are thinking of finding the right gift, do it with the desire to choose something that can potentially change the person who will receive it.

17/12/2018

Sales Ethics

How to write effective quotations with the customer as protagonist

A well written quote, attached to an effective email, is a great help to our business success. Let's learn to write it together.

26/11/2018

Ethical marketing

Business evolution: we do not live on profit alone

How to analyze business evolution, grow our organizations and promote professional activities following the Maslow's Pyramid.

05/11/2018

Sales Ethics

B for Benefits

What is the difference between a boring seller and a brilliant seller? What are the advantages, how to use them and make them explicit?

15/10/2018

Ethical marketing

Give shape to your projects: tips for a creative Business Plan

The beginning of September is a good time to give shape to your projects. What better opportunity for drafting a business plan? There are various ways to create a business plan: some are highly technical, other most modern and innovative. Here you can find some tips to realize a creative Business Plan.

24/09/2018