The body never lies: knowing how to read non-verbal language
What role does the information exchanged through our bodies play in our interactions? We will find out together in this article.
Tactics and Strategy: returning to work with a new attitude
Strategy and tactics are not two opposing concepts, they must complement each other and be used with discernment, being careful to choose when to rely on one or the other to achieve maximum benefit. In the next few lines we will discover how to make them work in sinergy.
How does our choosing process work?
It is essential to provide tools that help consumers and companies discuss the real needs involved, in the interest of both parties. Indeed, there is nothing better than a satisfied customer and a company that has been able to understand him/her thoroughly and to accurately intercept his/her requests. Therefore, follow us in the analysis of the choosing process.
The power of care: using after-sales service to increase results
A good after-sales service can be a source of real success in market relations and increase results.
The analysis of the Sales Negotiation: learning from your own mistakes
How do you start working on your sales training? By analyzing the negotiations in which you have been involved, especially those which haven’t been particularly brilliant.
Purchasing Motivations: a tool to guide customers to the right choice
In this article we will introduce you to methods and tools to explore the complex world of customer needs in order to unleash their ability to choose and guide them towards maximum satisfaction.
Up-selling and Cross-selling: what they are and how to use them
In this article we talk about Up-selling and Cross-selling: two of the most powerful tools to increase sales results. Let’s learn more about them.
The 10 mistakes to avoid in the After-Sales service
How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.
Doing business with heart: moving from words to deeds in business ethics
Business ethics. In this article we would like to provide you with a compact vademecum for doing business with heart.
The art of asking questions: how to talk less and listen more
The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.