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Effective and conscious communication

Description
This course is dedicated to the main principles and the necessary tools to interact, cooperate and communicate with your customers, colleagues and team members.

Target audience

  • Company staff
  • Front and back-office personnel
  • Members of operational teams
  • Freelancers

Versions

  • Single-company  (dedicated to individual companies)
  • Inter-company  (open to multiple companies and individuals)

Modes of delivery

  • In-class meetings
  • Online lessons
  • Blended learning (online training and assessment meetings)

Course contents 

Comprehensive Compact Reduced
DURATION in hours1684
The basic principles of communication
Communication channels and consistency of the message
The concept of responsibility
Breaking the ice with your interlocutors
The conscious use of words
The vocal component of the message
Body language
Questions to guide the conversation
Active listening and empathy

Course structure
The course can be structured in either 8-hour full days or 4-hour half days. The interval between lessons goes from a minimum of 7 to a maximum of 30 days, according to specific needs. Between one meeting and the next, participants will be assigned tasks and exercises in order to experience what they have learnt and to engage with the teachers during assessment. The basic principle underlying Passodue training courses is that of training to actionthe exercises and case studies discussed in the classroom will be taken from participants’ real lives so that, in addition to their training, they can obtain advice immediately applicable to their roles.

Expected results
Communication is the basis for building positive and productive relationships. The aim of this course is to learn how to best use the tools that every human being has, and to understand the reasons why sometimes it is hard to communicate with other people or to do it effectively. Participants will find their own original style to interact and communicate with customers, colleagues and co-workers even in the most difficult moments. The comprehensive course explains in detail every tool and every stage of the communicative action; the compact course concentrates on the most significant aspects for company life, whereas the reduced course allows to quickly improve the effectiveness of the communicative exchange.

Number of participants

  • Max 20 (inter-company)
  • Max 15 (single company)
  • Max 10 (web)

Team of trainers
All Passodue trainers have years of corporate experience as consultants, managers or entrepreneurs. The techniques explained are the result of constant research and innovation. The consultants active in this field are Alice Alessandri, Serena Calderoni, Natale Brescianini and Luca Giorgetti.

How much does training with Passodue cost?

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Fill in the form! We will contact you to give you further information and provide you with an offer on how to best use the main tools to interact, cooperate and communicate with customers, colleagues and team members.

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