Business phone calls: 10 mistakes to avoid
We have created a simple vademecum providing guidance on business phone calls, which includes a set of guidelines to avoid mistakes on the phone.
Cold calling: soliciting new business
In this article we are going to examine the 4 elements we consider strategic for designing and implementing successful telemarketing activities, and see how to combine them to achieve even more effective results.
How to chase unpaid invoices
Chasing unpaid invoices, especially by phone, feels “rude” to most of the people I meet in my classes. For some reason we feel uncomfortable when we have to ask for payment although really that is how the wheels of commerce work: providing a certain service or goods in return for a stipulated payment.
Live Chat Customer Service
Live chats represent one of the cheapest and most powerful instruments to make direct contact with customers, and for this reason companies whose main focus is on customer service have introduced them among their channels. But are we sufficiently prepared to deal with this kind of tool?
Cold calling: fix an appointment
We get the appointment arousing interest and curiosity in our interlocutor. Read more…
Cold calling: getting past the filters
It will be easier to overcome the filter of zealous assistants, trained to block all calls from us sellers. Read more…
How to answer your company’s incoming phone calls
We learn the basics of customer management and reception on the phone. Read more…