Sales Calls
Using the telephone is one of the ‘hottest’ topics when discussing a salesperson’s toolbox because it is an essential part of their success, and as such requires adequate training. The telephone is, in fact, a primary medium of contact for the effective management of the sales relationship and customer service, and its correct use influences the relationship with your interlocutor, potentially facilitating or hindering the process that leads to full satisfaction.
Making a good sales call is a particularly demanding task, that requires you to first ‘break the ice’, then get past any ‘filters’ in order to reach an agreement. This is why you want to be well prepared for the different phases.
We are, therefore, providing a series of articles dedicated to the correct use of the telephone in your work, so as to provide you with useful tips and suggestions for each phase.
How to answer your company’s incoming phone calls
We learn the basics of customer management and reception on the phone. Read more…
Cold calling: getting past the filters
It will be easier to overcome the filter of zealous assistants, trained to block all calls from us sellers. Read more…
Cold calling: fix an appointment
We get the appointment arousing interest and curiosity in our interlocutor. Read more…
How to chase unpaid invoices
Chasing unpaid invoices, especially by phone, feels “rude” to most of the people I meet in my classes. For some reason we feel uncomfortable when we have to ask for payment although really that is how the wheels of commerce work: providing a certain service or goods in return for a stipulated payment.
Cold calling: soliciting new business
In this article we are going to examine the 4 elements we consider strategic for designing and implementing successful telemarketing activities, and see how to combine them to achieve even more effective results.
Business phone calls: 10 mistakes to avoid
We have created a simple vademecum providing guidance on business phone calls, which includes a set of guidelines to avoid mistakes on the phone.
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