Business phone calls and e-mails
Developing new business on the phone and writing captivating e-mails that catch the interest of customers is an art which can be learned and improved with time, which requires the knowledge of specific tools. The aim of this course is to train skills and abilities in order to use phone calls and e-mails to support business.
- Call centre and customer service staff
- Sales departments
- Single-company (dedicated to individual companies)
- Inter-company (open to multiple companies and individuals)
Modes of delivery
- In-class meetings
- Online lessons
- Blended learning (online training and assessment meetings)
|Duration in hours||24||16||8|
|Effective communication by phone or e-mail|
|New business by phone or e-mail|
|How to structure a business phone call|
|How to structure a business e-mail|
|Conscious use of words|
|The voice component of a message|
|Creating an effective script|
|Getting past the filters and overcoming the most frequent objections|
|Engaging customers by offering value|
|Creating and managing a customer database|
|Follow-up e and customer database maintenance over time|
|Setting up a business contact management service|
The course can be structured in either 8-hour full days or 4-hour half days. The interval between lessons goes from a minimum of 7 to a maximum of 30 days, according to specific needs. Between one meeting and the next, participants will be assigned tasks and exercises in order to experience what they have learnt and to engage with the teachers during assessment. The basic principle underlying Passodue training courses is that of training to action: the exercises and case studies discussed in the classroom will be taken from participants’ real lives so that, in addition to their training, they can obtain advice immediately applicable to their roles.
Number of participants
- Max 20 (inter-company)
- Max 15 (single company)
- Max 10 (web)
The comprehensive course will provide participants with all the necessary tools to set up their own business contact management service, which supports salespeople and the sales department by phone or e-mail. It will focus on how to properly structure phone calls and e-mails, how to create and manage a DB, how to organize internal roles. The compact course will concentrate on the operators handling the contacts with the customers/potential customers, with the aim of training them to use the different channels efficiently. The reduced version provides the basic principles to improve the ability to face and engage customers by phone or e-mail.
Team of trainers
All Passodue trainers have years of corporate experience as consultants, managers or entrepreneurs. The techniques explained are the result of constant research and innovation. The consultant active in this field is Alice Alessandri.
How much does training with Passodue cost?
Request a quote
Fill in the form! We will contact you to give you further information and provide you with an offer
on how to develop new business on the phone in a precise and innovative way