How to handle an angry client
In the pages of our “diary”, we have often stressed how important it is to maintain a good relationship with clients over time. Here is some advice on how to handle an angry client.
Tips to recharge our emotional “batteries”
How to recharge the emotional batteries, which are fundamental for working in a company and empathising with the customer, colleagues and collaborators.
Empathy: what it is and how to develop it
In the world of business we are increasingly hearing about empathy: communicating empathically, making products and services empathic, being empathic with customers and so on. But what does empathy really mean, and how can we develop it in a professional context?