Customer Care
It’s called after-sales service, but in fact it’s one of the most important stages of commercial negotiations. Offering an appropriate level of customer service actually creates new business opportunities because it encourages customers to buy from you again, keeping them loyal and turning them into ambassadors of your products and services through positive word-of-mouth.
More and more companies owe their success to their attention to customer relationships over time, providing assistance especially when their customers need it the most, i.e. in case of problems or complaints. In the Sales Ethics method the after-sales service corresponds to Step 6, the most important one: the customer’s conditional confidence becomes real Confidence with a capital C and the client basically “falls in love” with you and with your company, helping to turn your business into a Business in Love. We have selected these articles to help you best manage this stage, reaping the benefits it can provide.
Follow us on this short journey to find out more about customer service.
Managing complaints or “Give me a reason to remain with you!”
by Alice Alessandri Dealing with happy and satisfied customers, those people who make your days…
Live Chat Customer Service
Live chats represent one of the cheapest and most powerful instruments to make direct contact with customers, and for this reason companies whose main focus is on customer service have introduced them among their channels. But are we sufficiently prepared to deal with this kind of tool?
The 10 mistakes to avoid in the After-Sales service
How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.
The power of care: using after-sales service to increase results
A good after-sales service can be a source of real success in market relations and increase results.
How to handle an angry client
In the pages of our “diary”, we have often stressed how important it is to maintain a good relationship with clients over time. Here is some advice on how to handle an angry client.
Problem Solving and Customer Care: what to do when a customer has a problem
The way problems are solved has a direct impact on customer satisfaction, which in turn affects the reputation and the success of the business. Considering everything boils down to problem solving, let’s try to understand what it is and how we can improve our attitude towards it.
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