Customer Care Archives • Passodue

Problem Solving and Customer Care: what to do when a customer has a problem

The way problems are solved has a direct impact on customer satisfaction, which in turn affects the reputation and the success of the business. Considering everything boils down to problem solving, let’s try to understand what it is and how we can improve our attitude towards it.

15/07/2024

Customer Care

How to handle an angry client

In the pages of our “diary”, we have often stressed how important it is to maintain a good relationship with clients over time. Here is some advice on how to handle an angry client.

23/10/2023

Sales Ethics

The power of care: using after-sales service to increase results

A good after-sales service can be a source of real success in market relations and increase results.

18/07/2022

Customer Care

The 10 mistakes to avoid in the After-Sales service

How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.

28/03/2022

Best of effective emails

Live Chat Customer Service

Live chats represent one of the cheapest and most powerful instruments to make direct contact with customers, and for this reason companies whose main focus is on customer service have introduced them among their channels. But are we sufficiently prepared to deal with this kind of tool?

23/04/2019

Professional abilities

Managing complaints or “Give me a reason to remain with you!”

by Alice Alessandri Dealing with happy and satisfied customers, those people who make your days enjoyable and your job rewarding, is definitely fulfilling and motivating. However, the difference between a professional and an amateur, lies in their ability to handle…

13/11/2017