{"id":6403,"date":"2020-11-20T16:45:43","date_gmt":"2020-11-20T15:45:43","guid":{"rendered":"http:\/\/passodue.flywheelsites.com\/?page_id=6403"},"modified":"2026-03-12T10:38:48","modified_gmt":"2026-03-12T09:38:48","slug":"business-phone-calls-and-e-mails","status":"publish","type":"page","link":"https:\/\/diariodiunconsulente.it\/en\/training-courses\/business-phone-calls-and-e-mails\/","title":{"rendered":"Business phone calls and e-mails"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600105526349{margin-bottom: 60px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #faf8f6 !important;}&#8221;][vc_column]<figure class=\"vcex-image vcex-module wpex-text-center\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block\"><img width=\"140\" height=\"140\" src=\"https:\/\/diariodiunconsulente.it\/wp-content\/uploads\/2020\/10\/iconeTavola-disegno-1-copia-12.png\" class=\"vcex-image-img wpex-align-middle\" alt=\"Alice Alessandri Alberto Aleo\" loading=\"lazy\" decoding=\"async\" \/><\/div><\/figure><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:15px;\"><\/div><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h1 wpex-text-center\"><span class=\"vcex-heading-inner wpex-inline-block\">Business phone calls and e-mails<\/span><\/h1>[\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#description&#8221; el_id=&#8221;description&#8221;][vc_column width=&#8221;1\/6&#8243;]<nav class=\"vcex-navbar vcex-navbar--list vcex-module align-left wpex-clr\"><div class=\"vcex-navbar-inner wpex-clr wpex-float-left\"><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#descrizione\" class=\"vcex-navbar-link vcex-navbar-link--5208 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Descrizione<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#contenuti\" class=\"vcex-navbar-link vcex-navbar-link--5211 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Contenuti<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#modalitaoperative\" class=\"vcex-navbar-link vcex-navbar-link--5215 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Modalit\u00e0<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#risultati\" class=\"vcex-navbar-link vcex-navbar-link--5222 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Risultati<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"#consulenti\" class=\"vcex-navbar-link vcex-navbar-link--5223 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Team Consulenti<\/span><\/a><\/div><\/div><\/nav>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><span style=\"font-size: 16px;\"><b><span style=\"font-size: 18px;\"><strong>Description<br \/>\n<\/strong><\/span><\/b><\/span>Developing <strong>new business on the phone<\/strong> and <strong>writing captivating e-mails<\/strong> that catch the interest of customers is an art which can be learned and improved with time, which requires the knowledge of specific tools. The aim of this course is to train <strong>skills<\/strong> and <strong>abilities<\/strong> in order <strong>to use phone calls<\/strong> and <strong>e-mails to support business<\/strong>.<\/p>\n<p class=\"p1\"><span style=\"font-size: 18px;\"><b>Target audience<\/b><\/span><\/p>\n<ul class=\"check-list\">\n<li class=\"li7\">Salespeople<\/li>\n<li class=\"li7\">Call centre and customer service staff<\/li>\n<li>Sales departments<\/li>\n<\/ul>\n<p><span style=\"font-size: 21px;\"><b><span style=\"font-size: 18px;\">Versions<\/span><\/b><\/span><\/p>\n<ul class=\"check-list\">\n<li>Single-company \u00a0(dedicated to individual companies)<\/li>\n<li>Inter-company \u00a0(open to multiple companies and individuals)<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"font-size: 21px;\"><span style=\"font-size: 18px;\"><b>Modes of delivery<\/b><\/span><\/span><\/p>\n<ul class=\"check-list\">\n<li class=\"li7\">In-class meetings<\/li>\n<li class=\"li7\">Online lessons<\/li>\n<li>Blended learning (online training and assessment meetings)<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#contents&#8221; el_id=&#8221;contents&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<span style=\"font-size: 18px;\"><strong>Course contents<\/strong><\/span><span style=\"font-size: 18px;\">\u00a0<\/span>[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div>[vc_column_text]\n<table id=\"tablepress-31\" class=\"tablepress tablepress-id-31\">\n<tbody class=\"row-striping\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><strong>Comprehensive  <\/strong><\/td><td class=\"column-3\"><strong>Compact <\/strong><\/td><td class=\"column-4\"><strong>Reduced <\/strong><\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><strong>Duration in hours<\/strong><\/td><td class=\"column-2\"><strong>24<\/strong><\/td><td class=\"column-3\"><strong>16<\/strong><\/td><td class=\"column-4\"><strong>8<\/strong><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Effective communication by phone or e-mail<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">New business by phone or e-mail<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">How to structure a business phone call <\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">How to structure a business e-mail<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Conscious use of words<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">The voice component of a message <\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Creating an effective script<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Getting past the filters and overcoming the most frequent objections <\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Engaging customers  by offering value<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Creating and managing a customer database<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Follow-up e and customer database maintenance over time<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Setting up a business contact management service<\/td><td class=\"column-2\"><span  style=\"color:#ed5958;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td><td class=\"column-3\"><\/td><td class=\"column-4\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-31 from cache -->[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#structure&#8221; el_id=&#8221;structure&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Course structure<br \/>\n<\/span><\/b>The course can be organized into full-day or half-day sessions. The interval between lessons goes from a minimum of 7 to a maximum of 30 days, according to specific needs. Between one meeting and the next, participants will be assigned <strong>tasks<\/strong>\u00a0and\u00a0<strong>exercises<\/strong>\u00a0in order to\u00a0<strong>experience what they have learnt<\/strong>\u00a0and to\u00a0<strong>engage with the teachers<\/strong>\u00a0during assessment. The basic principle underlying Passodue training courses is that of\u00a0<strong>training to action<\/strong>:\u00a0<strong>the exercises and case studies discussed in the classroom<\/strong>\u00a0will be taken from participants\u2019 real lives so that, in addition to their training, they can obtain advice immediately applicable to their roles.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#modalitaoperative&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Number of participants<\/span><\/b><\/p>\n<ul class=\"check-list\">\n<li class=\"li1\"><span class=\"s1\">Max 20 (inter-company)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Max 15 (single company)<\/span><\/li>\n<li>Max 10 (web)<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#modalitaoperative&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><span style=\"font-size: 18px;\"><span style=\"font-size: 16px;\"><b>Scheduled courses<\/b><\/span><a href=\"https:\/\/diariodiunconsulente.it\/calendario-corsi\/\"><span style=\"font-size: 16px;\"><b><br \/>\n<\/b><\/span><\/a><a href=\"https:\/\/diariodiunconsulente.it\/en\/calendar\/\">Discover the courses on the calendar<\/a><\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#results&#8221; el_id=&#8221;results&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Expected results<br \/>\n<\/span><\/b>The comprehensive course will provide participants with all the necessary tools to <strong>set up their own business contact management service<\/strong>, which supports salespeople and the sales department by phone or e-mail. It will focus on <strong>how to properly structure phone calls and e-mails<\/strong>, how to create and manage a DB, how to organize internal roles. The compact course will concentrate on the operators handling\u00a0 the contacts with the customers\/potential customers, with the aim of training them to use the different channels efficiently. The reduced version provides the basic principles to improve the ability to face and engage customers by phone or e-mail.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#team&#8221; el_id=&#8221;team&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Team of trainers<br \/>\n<\/span><\/b><span class=\"s1\">All Passodue trainers have years of corporate experience as consultants, managers or entrepreneurs. The techniques explained are the result of constant research and innovation.\u00a0<\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1604485470656{margin-top: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: #faf8f6 !important;}&#8221;][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-text-center\"><span class=\"vcex-heading-inner wpex-inline-block\">How much does training with Passodue cost?<\/span><\/h2>[vc_column_text]\n<h3 style=\"text-align: center;\">Request a quote<\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 18px;\"><span style=\"font-size: 16px;\">Fill in the form! We will contact you to give you further information and provide you with an offer<br \/>\non <strong>how to develop new business on the phone in a precise and innovative way<\/strong><\/span><br \/>\n<\/span><\/p>\n[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_1' ><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/en\/wp-json\/wp\/v2\/pages\/6403#gf_1' novalidate> \r\n <input type=\"hidden\" class=\"gforms-pum\" value=\"{&quot;closepopup&quot;:false,&quot;closedelay&quot;:0,&quot;openpopup&quot;:false,&quot;openpopup_id&quot;:0}\" \/>\n                        <div class='gform_body gform-body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_1_9\" class=\"gfield gf_left_half 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{jQuery('#gform_wrapper_1').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_1').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_1').val();gformInitSpinner( 1, 'https:\/\/diariodiunconsulente.it\/wp-content\/plugins\/gravityforms\/images\/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [1, current_page]);window['gf_submitting_1'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_1').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_1').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [1]);window['gf_submitting_1'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_1').text());}, 50);}else{jQuery('#gform_1').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [1, current_page]);} );} );<\/script>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1603287306548{margin-top: 50px !important;}&#8221;][vc_column][vc_column_text]\n<h2 style=\"text-align: center;\">Check Passodue whole training offer<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1604484612651{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text line_height=&#8221;2&#8243;]<span style=\"font-size: 18px;\"><strong>Consultancy services<\/strong><\/span>[\/vc_column_text]<nav class=\"vcex-navbar vcex-navbar--list vcex-module\"><div class=\"vcex-navbar-inner wpex-clr\"><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/consulenza\/#Strategia\" class=\"vcex-navbar-link vcex-navbar-link--5898 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Marketing Etico e Strategia<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/consulenza\/#Commerciale\" class=\"vcex-navbar-link vcex-navbar-link--5899 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Vendita Etica e Relazione con il cliente<\/span><\/a><\/div><\/div><\/nav>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<span style=\"font-size: 18px;\"><strong>Training courses<\/strong><\/span>[\/vc_column_text]<nav class=\"vcex-navbar vcex-navbar--list vcex-module\"><div class=\"vcex-navbar-inner wpex-clr\"><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/en\/training-courses\/\" class=\"vcex-navbar-link vcex-navbar-link--15904 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Strategy &amp; Marketing<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/en\/training-courses\/#Commerce\" class=\"vcex-navbar-link vcex-navbar-link--15905 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Commerce &amp; Sales<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/en\/training-courses\/#Leadership\" class=\"vcex-navbar-link vcex-navbar-link--15906 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Leadership, working in a team and personal growth<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/en\/conferences\/\" class=\"vcex-navbar-link vcex-navbar-link--15907 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Conferences<\/span><\/a><\/div><\/div><\/nav>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<span style=\"font-size: 18px;\"><strong>Scheduled courses<\/strong><span style=\"font-size: 16px;\">[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:15px;\"><\/div>[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 16px;\">Subscribe to the newsletter <strong>to stay updated<\/strong>.<\/span>[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><a href=\"\/en\/newsletter-subscription-form\/\" class=\"vcex-button theme-button inline\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Subscribe to the newsletter<\/span><\/a> [\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600105526349{margin-bottom: 60px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #faf8f6 !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#description&#8221; el_id=&#8221;description&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text] Description Developing new business on the phone and writing captivating e-mails that catch the interest of customers is an art which can be learned and improved with time, which requires the knowledge of specific tools. The aim of this course&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6189,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6403","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business phone calls and e-mails &bull; Passodue<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diariodiunconsulente.it\/en\/training-courses\/business-phone-calls-and-e-mails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business phone calls and e-mails &bull; Passodue\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600105526349{margin-bottom: 60px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #faf8f6 !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#description&#8221; el_id=&#8221;description&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text] Description Developing new business on the phone and writing captivating e-mails that catch the interest of customers is an art which can be learned and improved with time, which requires the knowledge of specific tools. 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