{"id":6393,"date":"2020-11-20T15:44:11","date_gmt":"2020-11-20T14:44:11","guid":{"rendered":"http:\/\/passodue.flywheelsites.com\/?page_id=6393"},"modified":"2026-03-12T10:40:10","modified_gmt":"2026-03-12T09:40:10","slug":"recovering-debts-and-maintaining-good-customer-relationships","status":"publish","type":"page","link":"https:\/\/diariodiunconsulente.it\/en\/training-courses\/recovering-debts-and-maintaining-good-customer-relationships\/","title":{"rendered":"Recovering debts and maintaining good customer relationships"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600105526349{margin-bottom: 60px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #faf8f6 !important;}&#8221;][vc_column]<figure class=\"vcex-image vcex-module wpex-text-center\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block\"><img width=\"156\" height=\"156\" src=\"https:\/\/diariodiunconsulente.it\/wp-content\/uploads\/2020\/10\/iconeTavola-disegno-1-copia-7-1.png\" class=\"vcex-image-img wpex-align-middle\" alt=\"Alice Alessandri Alberto Aleo\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/diariodiunconsulente.it\/wp-content\/uploads\/2020\/10\/iconeTavola-disegno-1-copia-7-1.png 156w, https:\/\/diariodiunconsulente.it\/wp-content\/uploads\/2020\/10\/iconeTavola-disegno-1-copia-7-1-150x150.png 150w\" sizes=\"auto, (max-width: 156px) 100vw, 156px\" \/><\/div><\/figure><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:15px;\"><\/div><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h1 wpex-text-center\"><span class=\"vcex-heading-inner wpex-inline-block\">Recovering debts and maintaining<br \/>\ngood customer relationships<\/span><\/h1>[\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#description&#8221; el_id=&#8221;description&#8221;][vc_column width=&#8221;1\/6&#8243;]<nav class=\"vcex-navbar vcex-navbar--list vcex-module align-left wpex-clr\"><div class=\"vcex-navbar-inner wpex-clr wpex-float-left\"><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#descrizione\" class=\"vcex-navbar-link vcex-navbar-link--5208 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Descrizione<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#contenuti\" class=\"vcex-navbar-link vcex-navbar-link--5211 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Contenuti<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#modalitaoperative\" class=\"vcex-navbar-link vcex-navbar-link--5215 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Modalit\u00e0<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"\/#risultati\" class=\"vcex-navbar-link vcex-navbar-link--5222 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Risultati<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"#consulenti\" class=\"vcex-navbar-link vcex-navbar-link--5223 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list local-scroll\"><span class=\"vcex-navbar-link-text\">Team Consulenti<\/span><\/a><\/div><\/div><\/nav>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><span style=\"font-size: 16px;\"><b><span style=\"font-size: 18px;\"><strong>Description<\/strong><br \/>\n<\/span><\/b><\/span>Debt recovery is one of the most delicate aspects of running a business. Business results and positive customer relationships both depend on proper debt recovery procedures. For this reason it is important to learn the most effective<strong> relational and negotiating techniques<\/strong>.<\/p>\n<p class=\"p1\"><span style=\"font-size: 18px;\"><b>Target audience<\/b><\/span><\/p>\n<ul class=\"check-list\">\n<li class=\"li7\">Administrative\u00a0staff and sales management personnel involved in debt recovery activities<\/li>\n<li class=\"li7\">Professionals and entrepreneurs who manage this activity directly<\/li>\n<\/ul>\n<p><span style=\"font-size: 21px;\"><b><span style=\"font-size: 18px;\">Versions<\/span><\/b><\/span><\/p>\n<ul class=\"check-list\">\n<li>Single-company \u00a0(dedicated to individual companies)<\/li>\n<li>Inter-company \u00a0(open to multiple companies and individuals)<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"font-size: 21px;\"><span style=\"font-size: 18px;\"><b>Modes of delivery<\/b><\/span><\/span><\/p>\n<ul class=\"check-list\">\n<li class=\"li7\">In-class meetings<\/li>\n<li class=\"li7\">Online lessons<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#contents&#8221; el_id=&#8221;contents&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<span style=\"font-size: 18px;\"><strong>Course contents<\/strong><\/span><span style=\"font-size: 18px;\">\u00a0<\/span>[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div>[vc_column_text]\n<table id=\"tablepress-33\" class=\"tablepress tablepress-id-33\">\n<tbody class=\"row-striping\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><strong>Comprehensive <\/strong><\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><strong>Duration in hours<\/strong><\/td><td class=\"column-2\"><strong>8<\/strong><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">The stages of customer relationship and debt recovery <\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">How to properly structure debt recovery phone calls <\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Words to use and avoid when communicating with customers (in writing or by phone)<\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Consistency among the verbal, paraverbal and non-verbal channels: using your voice effectively<\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Conducting the dialogue through pointed questions and listening actively to the interlocutors<\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Overcoming the most frequent objections<\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Defining clear agreements and payment times with the customers<\/td><td class=\"column-2\"><span  style=\"color:#FF5C39;font-size:21px;\" class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/><\/svg><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-33 from cache -->[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#structure&#8221; el_id=&#8221;structure&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Course structure<br \/>\n<\/span><\/b>The course can be organized into full-day or half-day sessions. The interval between lessons goes from a minimum of 7 to a maximum of 30 days, according to specific needs. Between one meeting and the next, participants will be assigned <strong>tasks<\/strong>\u00a0and\u00a0<strong>exercises<\/strong>\u00a0in order to\u00a0<strong>experience what they have learnt<\/strong>\u00a0and to\u00a0<strong>engage with the teachers<\/strong>\u00a0during assessment. The basic principle underlying Passodue training courses is that of\u00a0<strong>training to action<\/strong>:\u00a0<strong>the exercises and case studies discussed in the classroom<\/strong>\u00a0will be taken from participants\u2019 real lives so that, in addition to their training, they can obtain advice immediately applicable to their roles.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#modalitaoperative&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Number of participants<\/span><\/b><\/p>\n<ul class=\"check-list\">\n<li class=\"li1\"><span class=\"s1\">Max 20 (inter-company)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Max 15 (single company)<\/span><\/li>\n<li>Max 10 (web)<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#modalitaoperative&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><span style=\"font-size: 18px;\"><span style=\"font-size: 16px;\"><b>Scheduled courses<\/b><\/span><a href=\"https:\/\/diariodiunconsulente.it\/calendario-corsi\/\"><span style=\"font-size: 16px;\"><b><br \/>\n<\/b><\/span><\/a><a href=\"https:\/\/diariodiunconsulente.it\/en\/calendar\/\">Discover the courses on the calendar<\/a><\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#results&#8221; el_id=&#8221;results&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Expected results<br \/>\n<\/span><\/b>At the end of the course participants will be able to set up an effective debt recovery action, both by phone and by e-mail. They will practice the best ways to set up a conversation, bypass possible obstacles and overcome the most frequent objections thereby obtaining a double result: receiving the money and maintaining positive customer relationships<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#team&#8221; el_id=&#8221;team&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<p class=\"p1\"><b><span style=\"font-size: 18px;\">Team of trainers<br \/>\n<\/span><\/b><span class=\"s1\">All Passodue trainers have years of corporate experience as consultants, managers or entrepreneurs. The techniques explained are the result of constant research and innovation.\u00a0<\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1604485470656{margin-top: 50px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: #faf8f6 !important;}&#8221;][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-text-center\"><span class=\"vcex-heading-inner wpex-inline-block\">How much does training with Passodue cost?<\/span><\/h2>[vc_column_text css=&#8221;&#8221;]\n<h3 style=\"text-align: center;\">Request a quote<\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 18px;\"><span style=\"font-size: 16px;\">Fill in the form! We will contact you to give you further information and provide you with an offer<br \/>\non <strong>how to set up an effective debt recovery action, both by phone and by e-mail,<br \/>\nand maintain positive customer relationships<\/strong>.<\/span><br \/>\n<\/span><\/p>\n[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_1' ><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/en\/wp-json\/wp\/v2\/pages\/6393#gf_1' novalidate> \r\n <input type=\"hidden\" class=\"gforms-pum\" value=\"{&quot;closepopup&quot;:false,&quot;closedelay&quot;:0,&quot;openpopup&quot;:false,&quot;openpopup_id&quot;:0}\" \/>\n                        <div class='gform_body gform-body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below 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gfield_required_asterisk\">*<\/span><input type='hidden' name='input_6.2' value='I&#039;ve read and accepted the &lt;a href=&quot;https:\/\/diariodiunconsulente.it\/en\/privacy-policy\/&quot; target=&quot;_blank&quot;&gt;Privacy Policy&lt;\/a&gt;.' class='gform_hidden' \/><input type='hidden' name='input_6.3' value='1' class='gform_hidden' \/><\/div><\/li><li id=\"field_1_8\" class=\"gfield field_sublabel_below field_description_below hidden_label gfield_visibility_visible\" ><label class='gfield_label gfield_label_before_complex'  >Subscribe to our Newsletter<\/label><div class='ginput_container ginput_container_consent'><input name='input_8.1' id='input_1_8_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gfield_consent_label\" for='input_1_8_1' >I want to subscribe to the Passodue Newsletter<\/label><input type='hidden' name='input_8.2' value='I want to subscribe to the Passodue Newsletter' class='gform_hidden' \/><input type='hidden' name='input_8.3' 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wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Leadership, working in a team and personal growth<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/diariodiunconsulente.it\/en\/conferences\/\" class=\"vcex-navbar-link vcex-navbar-link--15907 wpex-inline-block wpex-float-left wpex-mb-5 theme-txt-link list\"><span class=\"vcex-navbar-link-text\">Conferences<\/span><\/a><\/div><\/div><\/nav>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<span style=\"font-size: 18px;\"><strong>Scheduled courses<\/strong><span style=\"font-size: 16px;\">[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:15px;\"><\/div>[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 16px;\">Subscribe to the newsletter <strong>to stay updated<\/strong>.<\/span>[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><a href=\"\/en\/newsletter-subscription-form\/\" class=\"vcex-button theme-button inline\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Subscribe to the newsletter<\/span><\/a> [\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600105526349{margin-bottom: 60px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #faf8f6 !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;#description&#8221; el_id=&#8221;description&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text] Description Debt recovery is one of the most delicate aspects of running a business. 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