What role does the information exchanged through our bodies play in our interactions? We will find out together in this article.
How to deal with requests and complaints without making mistakes? Follow us in this short, but exhaustive, roundup of the most common and dangerous mistakes in after-sales service, which also includes lots of tips on how to avoid them.
The art of asking questions: in order to build relationships based on dialogue and mutual respect it is essential to learn to ask more questions.
The temporal dimension of success is really underestimated and for this reason in our first article of 2022 we want to suggest how to give new rhythm to old goals.
During your first meetings with clients the best thing to do is not to treat them as such. In the initial stage, forget you want to sell anything and concentrate only on the person in front of you.
How can we increase the chances that our clients will speak well of us, therefore contributing to positive word-of-mouth? We’ll try and give an answer in the next few lines.